Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, please contact us at daniellawless77@gmail.com with your order number and the reason for your return. In many cases we're able to process a refund without requiring the item to be shipped back to us. We'll confirm this with you directly, and if we need photos or further details to evaluate your request, we'll let you know what's needed.

You can always contact us for any return question at daniellawless77@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Since we typically don't require an item to be shipped back to us, once your return is approved we'll usually ask you to place a new order for the replacement item you'd like, and issue a refund for the original as agreed.

European Union 14 day cooling off period
If the merchandise is being shipped into the European Union, you have the right to cancel your order within 14 days of receiving it, for any reason and without justification. Please contact us at daniellawless77@gmail.com to exercise this right.

Refunds
We will notify you once we've reviewed your return or cancellation request, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at daniellawless77@gmail.com.